Lead capture and fast replies for health and wellness practitioners
Velora gives health and wellness practitioners a qualifying form that screens new client enquiries and records explicit consent with a timestamp and IP address. You are alerted by push and email within about 60 seconds, with a reply drafted and ready to send from your own address. Automatic follow-ups run at 60 minutes and 24 hours until you make contact.
Why does response speed matter for health and wellness practitioners?
Someone enquiring about treatment has usually reached a point of deciding to act, and that window is short. The practical constraint is that you are with clients most of the day, so the reply has to be drafted and the consent captured without you being at a desk.
The general evidence is covered on the speed to lead page: the most cited study found firms contacting a lead within an hour were nearly seven times more likely to qualify it than those contacting an hour later.
What questions would you ask on the form?
Whatever you like — Velora has no built-in question set and never writes questions for you. As a starting point, most health and wellness practitioners ask something close to:
- What are you looking for help with?
- Have you had treatment for this before?
- Are you currently under the care of a GP or specialist?
- Which days and times generally work for you?
- How did you hear about the practice?
Questions branch, so the answer to one decides what gets asked next, and you can set a qualifying rule on top. For example: Qualify enquiries that match the conditions you actually treat, and send anything outside your scope a reply that refers them on rather than booking them in.
What happens after someone completes the form?
- Immediately
- The enquirer gets an automatic acknowledgement, including your booking link if you have set one.
- Within ~60 seconds
- You get a push notification and an email with their answers and a drafted reply.
- At 60 minutes
- If nobody has made contact, the enquirer gets a nudge and you get a reminder.
- At 24 hours
- A final escalation alert to you if the lead is still untouched.
- As soon as you reply
- Every automatic follow-up stops permanently.
Common questions from health and wellness practitioners
- How is consent recorded?
- Each enquirer ticks an explicit consent box with wording you write. The exact text they agreed to is stored against the lead with a UTC timestamp and their IP address.
- Does Velora add a disclaimer to my emails?
- No. Every email sends exactly what you wrote, verbatim, with nothing added or removed. If you want a disclaimer, you type it into your own template.
- How is client data protected?
- Row-level security isolates every account's data at the database level, and stored mail credentials are encrypted at rest. You can export or delete your data at any time.