Lead capture and fast replies for any business
Velora works for any business that takes enquiries, including the ones that do not fit a neat category. You write the questions, so the form can sort a new-business enquiry from a support question from a supplier approach before you read a word of it. Whatever the enquiry turns out to be, you are alerted by push and email within about 60 seconds with a reply already drafted, and untouched leads are followed up at 60 minutes and 24 hours.
Why does response speed matter for small businesses?
When enquiries come in several different shapes, the delay is usually triage rather than typing. Something arrives, you skim it, decide it is not urgent, and come back to it later. The one that actually was new business sits alongside a supplier email until the end of the day. Asking one routing question up front removes that judgement call entirely: the enquiry arrives already sorted, so a genuinely valuable lead never waits behind something that could have waited.
The general evidence is covered on the speed to lead page: the most cited study found firms contacting a lead within an hour were nearly seven times more likely to qualify it than those contacting an hour later.
What questions would you ask on the form?
Whatever you like — Velora has no built-in question set and never writes questions for you. As a starting point, most small businesses ask something close to:
- What is your enquiry about?
- Are you an existing customer or new to us?
- How soon do you need this?
- What is the best way to reach you?
- Anything else we should know before we reply?
Questions branch, so the answer to one decides what gets asked next, and you can set a qualifying rule on top. For example: Send new-business enquiries straight to your qualified list with your fastest reply template, and route existing-customer questions to a support template so they never compete for the same attention.
What happens after someone completes the form?
- Immediately
- The enquirer gets an automatic acknowledgement, including your booking link if you have set one.
- Within ~60 seconds
- You get a push notification and an email with their answers and a drafted reply.
- At 60 minutes
- If nobody has made contact, the enquirer gets a nudge and you get a reminder.
- At 24 hours
- A final escalation alert to you if the lead is still untouched.
- As soon as you reply
- Every automatic follow-up stops permanently.
Common questions from small businesses
- My enquiries are all different. Can one form handle that?
- Yes, and this is what branching is for. Ask what the enquiry is about first, then send each answer down its own set of questions. You can also run separate forms for separate purposes, each with its own tab in the lead inbox.
- Can I use this alongside the contact form already on my site?
- Yes, and it is a reasonable way to start. Keep your existing form for general contact and use Velora on the page where enquiries are worth the most, so you are only changing the path that matters. Velora embeds inline, as a floating chat bubble, or as a hosted link, so it does not need to replace anything.
- Will this work if I do not have many leads?
- Yes. There are no minimums and no per-lead charges, so the price is the same at five enquiries a month as at five hundred. At low volume the value is mostly in never missing the ones you do get, which is what the 60-minute and 24-hour follow-ups are for.